CX Audit
Boost your sales by eliminating friction in your purchasing journey
Are your sales stagnating? Do you feel like you’re missing out on important conversions? Get an in-depth analysis and concrete recommendations to identify bottlenecks and finally achieve your sales goals.
From €950
Past happy clients
You are looking to boost your declining sales.
You’re investing time and money in traffic acquisition, but your visitors aren’t completing their purchases.
Your conversion rate is low, your average order value is stagnating, and you’re struggling to retain your customers. You’re juggling multiple tools and strategies without really knowing what works and what doesn’t.
This situation is frustrating and prevents you from reaching your full potential.
That’s where my audit comes in.
Vous n’êtes pas seul·e dans ce cas. Mon audit vous aide à…
Gain clarity
You’ll know exactly the strengths, weaknesses, and missed opportunities of your current shopping experience.
Save time
You’ll be able to focus on what really matters to develop your sales and retain your customers.
Maximise your impact
You’ll maximize the impact of your marketing efforts through personalised recommendations.
From €950
Discover the blocking points in your customer journey
What I analyze specifically:
- Customer Journey: I examine each step of the journey, from arrival on your website to order validation, identifying potential points of friction.
- For example, unintuitive navigation, an overly complex order form, or a lack of product information.
- Email Sequences: I analyze the email communication experience from your customers’ perspective to identify underestimated conversion opportunities.
- For example, a shopping cart abandonment sequence consisting of a single email is causing you to miss out on important and easy-to-capture sales.
- Sales Strategy: I assess the alignment of your shopping experience with your business objectives and value proposition.
- For example, a lack of consistency between your marketing message and the experience offered on your website.
Receive your personalised roadmap to optimize your conversions
Conversion
Fast, targeted analysis of the most significant friction points on your store, with a focus on improving immediate conversion.
950 €
✓
Analysis of the main customer journey (home page, navigation and search, product pages and collections)
✓
Conversion funnel analysis (basket and payment)
✓
Analysis of key analytics data (bounce rate, conversion rate, cart abandonment rate)
✓
Written summary report with key points and priority recommendations
✓
Video presentation of the report with commentary
✓
30-minute question-and-answer session
950 €
Conversion + Loyalty
In-depth analysis of your customer experience, with a focus on improving loyalty and long-term growth.
1 950 €
✓
Everything included in the “Conversion” offer
✓
Analysis of the complete customer journey including the emailing journey
✓
Analysis of the consistency between the commercial strategy and the proposed customer experience
✓
Analysis of the audience segmentation strategy
✓
Analysis of three key lifecycle email sequences (welcome, cart abandonment, post-purchase)
✓
In-depth analysis of analytics data (customer lifecycle)
✓
Detailed and illustrated written report with in-depth analysis, strategic recommendations and a concrete action plan
✓
Video presentation of the report with commentary
✓
60-minute question-and-answer session
1950 €
Votre audit est livré sous 7 jours ouvrés.
Geneviève is very professional and doesn’t hesitate to suggest alternatives tailored to her clients’ needs. I highly recommend her!
Laika Assele Mamaty · HELSSY HAIR
I am delighted with the work provided by Geneviève. She is very dedicated and has a perfect command of her craft. I recommend her 100%. Thank you!
Angela Anz · Kodd Group
From €950
How does it work?
Auditing your current shopping experience is a four-step process.
Book your audit
Schedule a free discovery call to discuss your needs. I’ll then send you a quote to sign and prepay.
Share all your secrets
Complete a questionnaire to tell me your business goals, concerns, and performance data so I can understand the situation.
I get to work
While you relax! I’ll review your customer journey, your in-store shopping experience, and your performance data to make recommendations. Delivery within 7 days.
Ask me all your questions
A few days after delivery, we’ll meet for a video FAQ session. We can choose to continue our collaboration so I can implement your personalised recommendations.
From €950