eCommerce Customer Experience Personnalisation
Turn your visitors into loyal customers with a personalised customer experience
Personalise your customer journey from UX to lifecycle emails to make more money from the customers and the traffic your already have.
★★★★★ 4.95/5 from 21 reviews via Malt
“Geneviève listened to my needs, was proactive, and communicated very well throughout the project.”
Charlotte Auzou · Founder of Atelier Charlotte Auzou
Past happy clients
It’s your customer experience that transforms a simple visitor into a loyal customer.
And you can retain your customers without…
- Sacrificing your profit margin with excessive discounts
- Implementing a complex tech stack that’s difficult to use
- Spending hours managing a complex loyalty program
- Spend more on advertising with expensive campaigns
Maximise the impact of your marketing by personalising your customer experience
I develop strategies and funnels that amplify the ROI of your acquisition efforts by personalising each step of your customer journey.
Foundation
Audit
Optimise your purchasing journey by eliminating all sales friction on your store and via email.
The most popular
Quiz Funnel
Convert more visitors into customers with a plug and play product recommendation quiz.
The most underestimated
Email sequence
Increase your email sales with 9 strategic email sequences designed for ecommerce.
How I concretely help your online store sell more
Here’s a selection of original and effective solutions that can be implemented to personalise your customer experience.
Product Recommendation Quiz
Make buying easier by guiding your customers to the perfect products for them with an interactive and engaging quiz.
Personalised marketing emails
Maximise email conversions with strategic lifecycle email sequences that capture the most underestimated conversion opportunities in ecommerce.
Personalised customer account
Make repeat purchases easier by automatically surfacing offers tailored to your customers’ preferences: search filters, menus, automatic variant selection and recommendations.
Personalised bundle builder
Increase your average order value by allowing your customers to create their own bundle and benefit from offers based on the total order value.
Product customization tool
Turn your customers into superfans by allowing them to customise your products: offer advanced customisation options beyond a simple choice of colors.
Original promotional campaigns
Increase engagement in your seasonal campaigns with interactive virtual experiences: Easter Egg Hunt, Advent calendars and more.
Testimonials
What my clients say
I was delighted to work with Geneviève. She was able to adapt, understand my issues and my brand, and then make optimisations easily. She is very responsive and responds quickly, which is nice!
Juliette Sarfati · oOlution
Geneviève perfectly executed the project. She listened to my needs, was proactive, and communicated excellently throughout the project. I appreciated her strong commitment to developing a custom tool for my online store.
Charlotte Auzou · Atelier Charlotte Auzou
Who is this CX personalisation superfan? Geneviève 👋🏾
Over five years as a Shopify developer, I’ve developed a true passion for personalised shopping experiences.
I’ve repeatedly seen the power of personalisation to increase sales and create lasting connections with customers.
Today, I help ethical brands personalise their customer experience to improve customer retention.
I don’t just develop technical tools.
What sets me apart is my holistic approach to CX personalisation, leaving no rock unturned.
I work closely with you to understand your brand, your goals, and your audience to create a tailored loyalty building solution.
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