CX Strategy Consult
Get expert advice to create or improve your ecommerce customer experience strategy
Ensure you deliver a personalized and consistent experience across the entire purchasing journey by getting a personalized response to common issues: collecting customer data (VoC), using customer data to personalise the customer experience, personalising lifecycle emails, creating a money making email sequence.
325 €
How does a Customer Experience Consulting session work?
Your session takes place in three stages.
Share all your secrets
Once your session is booked, you will complete a questionnaire to tell me your goals, your target audience and the specifics of your brand.
Get expert advice
During a 45-minute video conference call, we will discuss your issue and create a concrete action plan together.
Receive your deliverables
You will receive a recording of our conversation and a written report with all the tips to improve your customer experience.
325 €
“What ecommerce strategy problems can we solve together?”
And other frequently asked questions.
What strategic issues can we solve together?
The most common e-commerce challenges are:
- Getting to know your customers,
- Collecting first-party customer data,
- Collecting the Voice of Customer (VoC),
- Using customer data to personalize their experience,
- Personalizing lifecycle emails,
- Creating an email sequence strategy.
Why invest in a Customer Experience Consulting session?
The biggest benefit of such a session is gaining an outside perspective on your current customer experience and loyalty strategy.
As an e-commerce customer experience consultant for six years, I’ve worked on several online stores in various industries.
I bring this wealth of experience to our discussions to advise you on your customer experience.
Can I pay in installments?
Due to the small price point, a Customer Experience Consulting session must be paid for in a single payment.
What happens after the session?
After the Customer Experience Consulting session, I will send you the video recording of our meeting and a written report containing all the recommendations to improve your customer experience.
I was delighted to work with Geneviève, she was able to adapt and understand my issues and my site.
Juliette Sarfati · oOlution
Geneviève is very professional and does not hesitate to suggest alternatives adapted to the needs of her clients.
Laika Assele Mamaty · HELSSY HAIR
325 €