🛎 Currently book for Sping 2025 → pick a CX service

Website address: https://genevievemasioni.com.

This website is managed by Geneviève Masioni EI, a sole proprietorship, registered in France under number 83796299200017.

This policy, published on July 21, 2024, was updated on November 29, 2024.

ARTICLE 1: PREAMBLE

The purpose of this privacy policy is to inform users of the website:

  • How their personal data is collected. Personal data is considered any information that allows a user to be identified. This information may include: their first and last names, age, postal or email address, location, or IP address (non-exhaustive list);
  • The rights they have regarding this data;
  • The person responsible for processing the personal data collected and processed;
  • On the recipients of this personal data;
  • On the website’s cookie policy.

This policy supplements the legal notices and the General Terms of Use.

ARTICLE 2: PRINCIPLES RELATING TO THE COLLECTION AND PROCESSING OF PERSONAL DATA

In accordance with Article 5 of European Regulation 2016/679, personal data are:

  • Processed lawfully, fairly, and transparently with respect to the data subject;
  • Collected for specific, explicit, and legitimate purposes (see Article 3.1 hereof), and not further processed in a manner incompatible with these purposes;
  • Adequate, relevant, and limited to what is necessary for the purposes for which they are processed;
  • Accurate and, where necessary, kept up to date. All reasonable steps must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;
  • Kept in a form that permits identification of data subjects for no longer than is necessary for the purposes for which they are processed;
  • Processed in a manner that ensures appropriate security of the data collected, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organizational measures.

Processing is lawful only if and to the extent that at least one of the following conditions is met:

  • The data subject has consented to the processing of their personal data for one or more specific purposes;
  • Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
  • The processing is necessary for compliance with a legal obligation to which the controller is subject;
  • The processing is necessary to protect the vital interests of the data subject or of another natural person;
  • The processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
  • The processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

ARTICLE 3: PERSONAL DATA COLLECTED AND PROCESSED DURING BROWSING THE SITE

Article 3.1: Data Collected

The personal data collected as part of our business is as follows:

  • First name, last name, email address
  • Possibly: URL or name of the company managed or employer, position held within the company
  • Browsing behavior

The collection and processing of this data serves the following purpose(s):

  • Contact
  • Contract management
  • Customer area management
  • Service quality monitoring
  • Personalization of marketing communications and the overall customer experience
  • Sending newsletters and promotional information

Article 3.2: Data Collection Method

When you use our site, the following data is automatically collected:

  • IP ​​address and user agent of your browser
  • Other personal data is collected when You perform the following actions on the platform:
  • Browsing the site:
    • Browsing behavior analyzed by Google Analytics (visits, clicks, ad tracking, and ad personalization if these preferences have been set by the user).
    • Google Analytics collects information about visits and associates it with those of logged-in user accounts who have consented to it in order to personalize ads.Google information may include end user location, search history, YouTube history, and data from Google partner sites.
  • Completing a quiz: When you take a quiz, your first name, last name, email address, company, and position within the company are collected to personalize the marketing communications sent to you.
  • Completing a form: When you complete a form (contact, newsletter), all the information requested in the form is collected, as well as your IP address and your browser’s user agent string to detect spam or bot messages.
  • Purchase: When you make purchases on the site, your contact information (first name, last name, email address, phone number), billing address, shipping address, and banking information are collected to process your purchase.
  • Viewing content: Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Content embedded from other websites behaves in the exact same way as if the visitor had visited the other website. These websites may collect data about you, use cookies, embed third-party tracking tools, and track your interactions with this embedded content if you have an account logged in to their website.
  • Submitting a comment: When you leave a comment on our site, the data entered in the comment form, as well as your IP address and your browser’s user agent string are collected to help us detect unwanted comments. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service’s privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture will be publicly visible alongside your comment.
  • Account management: If you request a password reset, your IP address will be included in the password reset email.
  • Completing a quiz: When you take a quiz, your first name, last name, email address, company, and position within the company are collected to personalize the marketing communications sent to you.
  • Completing a form: When you complete a form (contact, newsletter), all the information requested in the form is collected, as well as your IP address and your browser’s user agent string to detect spam or bot messages.
  • Purchase: When you make purchases on the site, your contact information (first name, last name, email address, phone number), billing address, shipping address, and banking information are collected to process your purchase.
  • Viewing content: Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Content embedded from other websites behaves in the exact same way as if the visitor had visited the other website. These websites may collect data about you, use cookies, embed third-party tracking tools, and track your interactions with this embedded content if you have an account logged in to their website.
  • Submitting a comment: When you leave a comment on our site, the data entered in the comment form, as well as your IP address and your browser’s user agent string are collected to help us detect unwanted comments. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service’s privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture will be publicly visible alongside your comment.
  • Account management: If you request a password reset, your IP address will be included in the password reset email.

Article 3.3: Data Storage Duration

This data is stored by the data controller under reasonable security conditions for a period of: 10 years.

The company may retain certain personal data beyond the periods stated above in order to fulfill its legal or regulatory obligations.

Some data may be subject to a different storage period:

  • If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to automatically recognize and approve subsequent comments instead of leaving them in the moderation queue.
  • For users who register on our website (if any), we also store the personal data they provide in their user profile. All users can view, edit, or delete their personal information at any time (except their username). Website administrators can also view and edit this information.

Article 3.4: Data Hosting

The genevievemasioni.com website is hosted by:

OVH
Groupe SA, a company registered with the Lille Trade and Companies Register under number 537 407 926, located at 2 rue Kellermann – 59100 Roubaix – France

Article 3.5: Data Transfer to Third Parties

Data may be transferred to our partners, listed below:

  • Google Analytics: Google Analytics collects information about browsing behavior (visits). Google Analytics also combines visit information with information from logged-in user accounts who have consented to this in order to personalize ads. Google’s information may include the end user’s location, search history, YouTube history, and data from Google partner sites.
  • Flodesk: Email marketing platform.
  • Gravatar: When you leave a comment, an anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture will be publicly visible alongside your comment.
  • OVH: If you request a password reset, your IP address will be included in the reset email.
  • Visitor comments may be checked using an automated spam detection service.

Article 3.6: Cookie Policy

Cookies may be collected in the following cases:

  • If you browse the site, cookies may be collected to analyze your browsing behavior.
  • If you leave a comment on our site, you will be prompted to save your name, email address, and website in cookies. These are for your convenience so that you do not have to enter this information again if you leave another comment later. These cookies expire after one year.
  • If you visit the login page, a temporary cookie will be set to determine if your browser accepts cookies. This cookie contains no personal data and is deleted automatically when you close your browser.
  • When you log in, we will set several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies for one year. If you select “Remember Me”, your login will be saved for two weeks. If you log out of your account, the login cookies will be deleted.
  • When you edit or publish a post, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the post you just edited. It expires after one day.

ARTICLE 4: DATA CONTROLLER AND DATA PROTECTION OFFICER

Article 4.1: Data Controller

Personal data is collected by Geneviève Masioni EI, a sole proprietorship, registered in France under company registration number 83796299200017.

The data controller can be contacted as follows:
By email: contact@genevievemasioni.com

Article 4.2: Data Protection Officer

The data protection officer for the company or controller is:
Geneviève Masioni, contact@genevievemasioni.com

If, after contacting us, you believe that your Data Protection and Freedoms rights have not been respected, you can report them to the CNIL (French Data Protection Authority).

ARTICLE 5: USER RIGHTS REGARDING DATA COLLECTION AND PROCESSING

Any user affected by the processing of their personal data may exercise the following rights, pursuant to European Regulation 2016/679 and the French Data Protection Act (Law 78-17 of January 6, 1978):

  • Right of access, rectification, and erasure of data (set out in Articles 15, 16, and 17 of the GDPR, respectively);
  • Right to data portability (Article 20 of the GDPR);
  • Right to restriction (Article 18 of the GDPR) and to object to data processing (Article 21 of the GDPR);
  • Right not to be subject to a decision based solely on automated processing;
  • Right to determine the fate of data after death;
  • Right to refer the matter to the competent supervisory authority (Article 77 of the GDPR).

To exercise your rights, please send your letter to the Data Protection Officer.

Please note that the request to delete your personal data does not include data stored for administrative, legal, or security purposes.

In order for the data controller to comply with their request, the user may be required to provide certain information such as their first and last name, email address, and account, personal space, or subscriber number.

Visit cnil.fr for more information on your rights.

ARTICLE 6: CONDITIONS FOR MODIFICATION OF THE PRIVACY POLICY

The publisher of the website https://genevievemasioni.com reserves the right to modify this Policy at any time to ensure its compliance with applicable law for users.

Any changes will not affect purchases previously made on the site, which remain subject to the Policy in effect at the time of purchase and as accepted by the user upon confirmation of the purchase.

Users are encouraged to review this Policy each time they use our services, without the need for formal notification.