CX Personalisation System
Maximise your customer lifetime value with a tailored personalisation system
Systematically increase your customer lifetime value without increasing marketing efforts or constantly spending on acquisition. Let’s create a tailored personalisation strategy and solution that delivers sustainable growth and profitability.
From €5,000
Past happy clients
You don’t have to be on every front to grow your brand.
Do you have an online store with a proven offering and consistent sales, but feel like you’re not leveraging its full potential?
Are you juggling multiple marketing channels and spending hours trying to build customer loyalty, but the results aren’t worth your efforts?
Treat yourself to a personalisation system that increases your customer lifetime value while optimizing your time.
Save time and optimize your ROI
An effective personalisation system allows you to focus your marketing efforts on the actions that have the most impact.
We’ll leverage the power of automation to offer each customer a seamless and personalised experience without your intervention.
For example: a quiz and key email sequences that sell 24/7.
Create a lasting relationship with your customers
By understanding your customers’ intimate needs and preferences, you can offer them a unique and personalised shopping experience, encouraging them to return and buy more.
We use the Voice of the Customer to reach your target audience at the heart of the customer journey.
For example: segment based on real customer concerns, and adopt customer-specific language in your emails.
Augmentez votre chiffre d’affaires
By offering a personalised shopping experience, you increase your customers’ lifetime value and transform them into true ambassadors for your brand.
We’ll create a personalisation solution that’s among those that convert best in e-commerce.
For example: a product recommendation quiz, a personalised gift box, or a customization tool.
From €5,000
Imagine offering your customers a shopping experience…
Personalised
Personalisation in e-commerce isn’t just a trend; it’s a consumer expectation. They want targeted products, offers, and messages.
Frictionless
A store that loads quickly, is easy to navigate, and uses their data responsibly to recommend relevant products.
Responsive
A shopping experience designed for all devices. According to Statista, 48% of mobile users purchase from their mobile devices.
And imagine offering yourself a shopping experience at the same time…
Strategic
A shopping experience that actually helps you achieve your conversion and customer retention goals.
Easy to use
A shopping experience you can use and scale without hiring a developer or lengthening your launches.
As beautiful as it is functional
A shopping experience that respects your graphic identity and integrates seamlessly into your store to strengthen your brand image.
Stand out with a 5-star customer experience
Let’s create a personalised and strategic customer experience for your online store.
1
Strategy
We define a clear vision of the desired customer experience.
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Audit the current shopping experience
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Identify business objectives
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Define the desired customer experience
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Define key performance indicators
2
Development
We design the selected shopping experience.
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Mapping the new customer experience
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Develop the shopping experience
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Tests and improvements
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Validation points
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Live launch
3
Optimisation
We improve the experience based on performance data.
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Collect performance data
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Analyze performance
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Identify areas for improvement
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Take corrective actions
This methodology helps create an engaging and memorable shopping experience to boost sales, build customer loyalty, and differentiate yourself from the competition.
I was delighted to work with Geneviève. She was able to adapt, understand my issues and my site, and then make optimizations easily. She is very responsive and responds quickly, which is nice!
Juliette Sarfati · oOlution
Geneviève was a driving force in helping me redesign the customer area of my Shopify store and create a wishlist feature for my customers.
Charlotte Auzou · Atelier Charlotte Auzou
From €5,000
Strengthen your brand image as Atelier Charlotte Auzou
A concrete example of the impact of personalisation: Atelier Charlotte Auzou was able to stand out from the competition thanks to the implementation of a unique personalisation tool. See how we worked together to achieve this result.
Initial challenge: Atelier Charlotte Auzou wanted to modernize its online customer experience with an interactive tool allowing users to visualize the 17,000+ possible compositions of its customizable sewing patterns.
Key result: The personalisation tool captures 50% of the store’s traffic. It’s the second most visited page on the site after the homepage.
I appreciated [Geneviève’s] strong investment in developing a custom personalisation tool for my online store. I will definitely use her services again for my future needs.
Charlotte Auzou · Fondatrice de Atelier Charlotte Auzou
When you work with me, you get…
A tailor-made solution
A solution that really helps you achieve your sales goals.
A teammate
I am fully invested in your project to create a winning strategy.
Regular validation points
Regular validation points via videoconference so you’re never left in the dark.
Regular communication
Regular communication via messaging to follow the project, ask questions or receive assistance after the mission.
Discovery meeting
A free appointment to offer you a solution adapted to your objectives and constraints.
A detailed quote
A detailed quote within 48 hours including a provisional schedule and post-mission technical assistance.
From €5,000
Geneviève is very professional and doesn’t hesitate to suggest alternatives tailored to her clients’ needs. The project was executed perfectly and on time. I highly recommend her!
Laika Assele Mamaty · HELSSY HAIR
I am delighted with the work provided by Geneviève. She is very dedicated and has a perfect command of her craft. I recommend her 100%. Thank you!
Angela Anz · Kodd Group
From €5,000