CX Services
Customer experience personalisation services that build customer loyalty
Make more sales with the customers and traffic you already have: turn your visitors into customers and your customers into loyal ones.
Foundation
Audit
Optimise your customer journey by eliminating all friction on your store and in your emails.
From €950
✓
Customer journey analysis focused on conversion and loyalty
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Concrete and actionable recommendations
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Written report, explanatory video and post-audit Q&A session
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Express delivery within 7 days
The most popular
VIP Week
Quickly increase your conversions with an Email Sequence or a Quiz Funnel.
From €3,750
✓
An engaging quiz to convert visitors into customers
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A money making email sequence to generate passive sales
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Plug and play solutions that are ready to launch
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Three weeks of work delivered in 7 days – stress-free !
Best long-term ROI
Personalisation System
Maximise your customer lifetime value by personalising your entire customer experience (CX).
From €5,000
✓
A tailored CX personalisation strategy
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Full coverage: from UX to lifecycle emails
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Web development of a custom tool that’s easy to use
✓
Continuous conversion rate optimisation for lasting results
Free discovery call via videoconference.
I was delighted to work with Geneviève. She was able to adapt, understand my issues and my site, and then make optimizations easily. She is very responsive and responds quickly, which is nice!
Juliette Sarfati · oOlution
Geneviève accomplished a perfectly executed mission. She listened to my needs, was proactive, and communicated excellently throughout the project. I appreciated her strong commitment to developing a custom tool for my online store. I will definitely use her services again for my future needs. Thank you!
Charlotte Auzou · Atelier Charlotte Auzou
“What results can I expect from a personalised customer experience?”
And other frequently asked questions.
What results can I expect from a personalised customer experience?
An effective personalised experience increases your conversion rate, average order value, and customer loyalty. For example, a product recommendation quiz increases your sales by guiding each customer to the right products and enables more targeted and effective email communication.
How does a CX personalisation project work?
The project takes place in four key stages: 1) Audit of your current experience, 2) Definition of a custom personalisation strategy, 3) Development and production of the solution, and 4) Monitoring and continuous optimization for sustainable results.
How long does it take to create a personalised shopping experience?
A CX personalisation project typically lasts between 3 and 9 weeks, depending on its complexity. For an accurate estimate and to find out my availability, contact me to discuss your specific needs.
What is your approach to personalisation?
My unique approach combines technical expertise with a customer-centric strategic vision. I create tailor-made experiences that not only increase conversions and loyalty, but also strengthen your brand image.
Which ecommerce platforms do you work with?
My strategies are applicable to any platform! I develop technical solutions primarily for Shopify stores and custom stores (“from scratch”). I’m very flexible, so don’t hesitate to contact me to check compatibility with your platform.
Can I develop my own shopping experience concept?
Of course! I’ll guide you from the design stage to the implementation of your concept, providing you with my expertise and advice to create a unique and effective shopping experience.
How can I calculate the ROI of a personalised shopping experience?
To calculate ROI, we compare the net benefits generated by the personalised experience (e.g., increased revenue) to the implementation costs. I implement tracking tools to accurately measure the solution’s impact on your key performance indicators.
Do you offer support after the launch of the personalised shopping experience?
Yes, I offer post-launch support to assist you with the solution and ensure its smooth operation. I also remain available to answer your questions and make adjustments if necessary.
Geneviève is very professional and doesn’t hesitate to suggest alternatives tailored to her clients’ needs. The project was executed perfectly and on time. I highly recommend her!
Laika Assele Mamaty · HELSSY HAIR
Geneviève is particularly efficient, thorough, and talented. She was able to deliver an MVP with many custom features in a very short time. I highly recommend her!
Ary Augustin · 2ACONSULTING
Ready to transform your shopping experience?
Let’s see how my services can boost your growth. Schedule a free consultation!